Harvey Moving & Storage

Started out great.  Good sales pitch, great relationship, on time pickup and loading.  Delivery then became later and later as truck broke down, drivers changed. Driver changed and although both drivers were nice and doing their best the circumstances made it worse.  Hardware for items was in first driver's possession and he didn't deliver so they were lost.  Truck was in coldest weather over for 11 days (6 days after promised delivery) so all things with liquid and glass broke/leaked.  Payment is demanded before things unload so repair requests don't get completed after.  Has been 13 days since delivery and bed is still not complete as well as other damage not fixed or refunded.  Salesman is no longer helpful, only refers to company claims department looking into it.  Claims department says it's 'tagged emergency' since it's a bed but no one follows up for actual repair or solutions.  It's like everyone scatters when things go wrong and the great sales pitch disappears.

Service cost: $11200

In response to H. Pieper complaint, He in fact had e-mailed us for a quote to move his belongings, we did this for him but suggested we needed to physically view his contents. When we reviewed the driving distance and amount of furniture, we informed him we need two days to proceed with his relocation. The dates proposed did not fit in with his timetable. There was no promise or guaranteed date.

In response to Peter J.
We admit that we did damage the piano, as we had trouble fitting it through the front door at destination. The two owners and Sales Manager immediately came out to address the situation. We assured the customer, we would take care of any repairs, and wave the deductible for the claim. At the Customers request, their approved Specialist was brought in to fix minor scratches on the piano and it was repaired to the owners satisfaction. Moving day is very stressful, and we try our best to meet our customers expectations, and if a situation occurs we always try to resolve it.

Oklahoma was taken care of by our Atlas Head office and resolved amicably.

Dr. Ross moved with us twice and received respectful service. He was not prepared to move as none of his items were packed. We helped him relocate and he signed our bills as agreement with the service and charges. We responded to his complaints through The Better Business Bureau and they were convinced we did everything in our power to accommodate him. No one was overcharged.

Move size: Partial Move Service cost: $1000

Booked Harvey's Moving and Storage and confirmed move date numerous times over the past month. Even changed our move date to accommodate them by 1 day. Six days before they were to move us they called to try and change the date again. When told we can't change the close date they told us no problem they would work around the date agreed on, and would call back by the end of the day. When they didn't call back I called and spoke to a different representative and he told me they weren't coming and then hung up on me. That left me scrambling to find a reputable mover who could move us on our moving date. If you want to book this company I would suggest having a backup company on file as Harvey's Moving may decide at the last minute to not show up and not inform you.

Move size: 2 Bedroom Home Service cost: $5700

The professionals at Harvey Moving exceeded all expectations. Pleasant and diligent to a fault they took on the sizable task of relocating 30+ years of chaos including, but not limited to; half finished race car, 60 gal upright compressor, complete furnishings of a 3 bedroom house, stuff from another machine shop to a separate location, my business office and an intelligent but oversized Samsung fridge that defied the tape measure, but not the folks at Harvey Moving. All in a 9 to 5 day, no sweat. In the interests of not exaggerating I will say, well done, but somehow it doesn't suffice.

Move size: 3 Bedroom Home Service cost: $1600

We booked Harvey Moving Systems for a move that included a month and a half storage and then a delivery. The guys that did the actual move were excellent. Very professional, took good care of the furniture and were very pleasant.
We had to move the delivery date since our new home was not ready. That was no problem they had a few future dates available. We booked the Monday, unfortunately there was inclement weather and the company called to rebook and said they would pay for our hotel for the night. They only paid a portion of the costs since they had a limit.
The day of the move went well.
The ISSUE we had with Harvey Moving Systems was the quote was NO WHERE NEAR what it actually cost. We were quoted 3 men, 10 hours to pick up and go to storage. They sent 4 men and 11 hours to pick up and go to storage. They forgot to include the 5.5 hours of repacking the truck. They quoted 8 hours for delivery and it took 8.5 hours.

Our bill ended up to be 42% (FORTY_TWO PERCENT) more than quoted. A real rude awakening. A couple of thousand dollars more than expected. Other companies were more accurate with their quotes when we look back. But the sales rep seemed confident that everything could be done at his quote. Also dealing with the manager was a poor experience. He was not willing to discuss the extra charges and ended up being very belligerent on the phone.

Again the men that did the actual move were great but beware of the extra costs.

Move size: 4 Bedroom Home Service cost: $5769

Please beware of the quote that you are given with this company. Phil from Harvey's Moving came to our home and said he had 25 years experience with them. I took him around and showed him everything that would be included. He told me that they had a 53' trailer and would have no problem getting everything in the truck. Quoted 6.5 hours plus their driving time (also any time for the team to have to wait for the key). It ended up being 12.5 hours with 3 men. Plus, we loaded 4 extra cars because they brought a smaller truck. The men on the job were very polite and worked hard. I have to mention too that it would have taken longer if my 15 & 13 year old sons didn't help when loading into the new home. My 10 year old daughter put all the clothes in the closets from the carrying boxes to help speed things up. After the move that night our bill was about $1000 more than expected. We complained about this and Dave (the VP) negotiated a price (taking about $400 off the bill). We paid it in full. During the move we had an antique shelf break, a drawer damaged and our barbeque broken. We submitted a claim for the items. We are in a situation now where the owner (Alex) will not submit the claim for our damages because he said that we didn't pay the original bill, even though we have it in writing that Dave negotiated the new price and we paid the bill in full!! The quoting was WAY off, and now they're not doing what they said they were going to do..which was put in the claim after the new bill was paid in full. The Alex and Dave are now not answering our phone calls.

Move size: 4 Bedroom Home Service cost: $2400

Harvey’s Moving DID NOT respect

Covid-19 protocols during our recent move. They REFUSED to wear masks in our home, frequent hand washing and sanitizing was not apparent and there was no effort made to social distance. They told us they could not wear face coverings ( other than the initial walk through of 5 minutes) due to the cardio aspect of their job. We have since contacted other moving companies and individuals who have moved during the pandemic and have learned that those we contacted, had Covid-19 policies in effect and all of the movers wore masks and observed protocols during the moves.

The one star rating is based on this issue. The team was otherwise efficient however, we would not have contracted Harvey’s with our move if we had known upfront they were not going to follow Covid-19 protocols, including wearing of masks.

Move size: 2 Bedroom Home Service cost: $4000

Moving Day can be very hard and long but Harvey Moving's guys took over right away and it went amazing!! The guys were great, very kind and hard working. They never stopped and if I forgot to pack something they brought in a box and packed it for me. Nothing was broken or missing. The garage was a nightmare I admit but they never complained and helped me get it emptied. I had a different moving company on my previous move and Harvey Moving was 10times better. Later on my mother used him too and she was so happy. Thank you Harvey Moving for making a potentially stressful day a good one!

Move size: 4 Bedroom Home Service cost: $2418

I have used Harvey moving for 3 moves including one long distance move from St Catharines to London, ON. Dave Ryback was the gentleman who came to my home each time and he gave me very accurate estimates. The movers were so good the first time, I asked for the same team of guys for the second and third move. I also had them pack for me on the last move. They were careful, friendly, hardworking and professional. I would not hesitate to recommend them or use them again! They are great!

Move size: 3 Bedroom Home Service cost: $2500